Accident Embraer ERJ-170LR F-HBXO,
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Date:Thursday 16 November 2017
Type:Silhouette image of generic E170 model; specific model in this crash may look slightly different    
Embraer ERJ-170LR
Owner/operator:HOP!, opf Air France
Registration: F-HBXO
MSN: 17000032
Fatalities:Fatalities: 0 / Occupants:
Aircraft damage: None
Location:Toulouse–Blagnac Airport (TLS/LFBO) -   France
Phase: Standing
Nature:Passenger - Scheduled
Departure airport:Nantes Atlantique Airport (NTE/LFRS)
Destination airport:Toulouse–Blagnac Airport (TLS/LFBO)
Investigating agency: BEA
Confidence Rating: Accident investigation report completed and information captured
Upon arrival of a flight from Nantes, the aircraft was parked off the terminal. A mobile staircase was positioned at the front left door of the aircraft, and the first passengers disembarked. A passenger lost her balance as she exited the aircraft and fell onto the staircase platform, injuring herself.
The first aid post in the terminal was informed of the accident and asked the ARFF firemen to intervene. Once on site, the firefighters thought that the passenger might have a broken ankle. They asked the first aid station in the terminal to send the first aid vehicle (FAPV) to transport the passenger to the terminal. The firefighters immobilized the passenger's leg with a splint. They call the EMS to transport the passenger to a hospital, but are informed that it will be two to three hours before an ambulance was available.
The passenger was then transferred to the airport terminal.
Because of the delay in the arrival of the ambulance, she agreed to be taken to the hospital by her companion who was present.
She was later diagnosed with fractures of both malleoli and the tibia at the hospital.

Accident investigation:
Investigating agency: BEA
Report number: 
Status: Investigation completed
Download report: Final report


Revision history:


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